Thanks for supporting a small business! Here’s what you need to know when ordering through Facebook or Instagram:
✅ How to Order
All purchases are made through our website for secure checkout:
👉 www.mypetlife.com.au
We don’t accept orders or payments through Messenger (Facebook or Instagram)..
📦 Shipping
We pack and ship orders within 3 business days (except where otherwise notified, or for special orders which may require additional time).
We currently deliver across Australia only.
Shipping costs and delivery timeframes are shown at checkout.
💚 Product Info
Our treats are formulated with pet-safe, human-grade ingredients and compostable packaging. Each flavour is designed to support your animal’s overall wellbeing — from digestion to calm behaviour, a balanced diet and healthy teeth.
For full details on ingredients, nutrition, and serving sizes, visit the product page on our website.
🔁 Returns & Refunds
If your item arrives damaged or there’s an issue, please get in touch within 7 days of delivery.
We do not accept returns for change of mind on food products, but we’ll always do our best to make things right.
📩 Questions?
Message us any time or email allmypetslives@gmail.com - we’re here to help!
FAQs
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Our treats are crafted from healthy, homemade, all-natural ingredients. We prioritize quality to ensure your pets receive nutritious and delicious snacks. Check our product page for full details.
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We understand the importance of catering to pets with specific dietary needs. Please refer to our product descriptions for detailed ingredient lists, and consult your veterinarian to ensure suitability for your pet's diet.
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To maintain freshness, store our treats in a cool, dry place, away from direct sunlight. For optimal quality, treats can be stored in airtight containers and the horse cookies can be frozen for up to 3 months in an appropriate container.
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Currently, we focus on serving our local community. For specific shipping inquiries, please contact us directly.
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Everything we use to make our treats can be regularly found in your own pantry or on your own plate. You don’t need a science degree to understand what goes into our products, and if you dropped one on the floor and a toddler picked it up and ate it, you’d have no need to stress about what they ingested - although our treats are made intended for pets, we can attest to the fact that they really are delicious….
No hidden nasties, nothing you wouldn’t normally eat yourself - and in yummy flavour combinations, we are passionate about ensuring all pets have access to high quality, natural ingredients.
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Our commitment to the environment is reflected in our 100% compostable packaging, including the labels, and when we use ribbon, we have sourced a biodegradable product. We do as much as we possibly can to align with our goal to help everyone make choices that are good for pets, people, and the planet.
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Orders can be placed through our online store. Simply select your desired products and follow the checkout process.
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We accept various payment methods to accommodate our customers. Please refer to our checkout page for the most up-to-date options.
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Once your order is processed, you will receive a confirmation email with tracking details. If you have any questions, feel free to contact us.
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We appreciate your interest in bulk or custom orders. Please reach out to us directly to discuss your specific needs if you don’t find what you’re looking for on our store page.
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Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, please contact us, and we will address your concerns promptly.
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You can reach us through the contact form on our website or via our social media channels. We are here to assist you with any inquiries.
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We respect your privacy. We only collect the information necessary to fulfil your order and communicate with you about your purchase. We do not share or sell your information. You can contact us at allmypetslives@gmail.com if you have any concerns.