FAQs

Frequently Asked Questions

How do I place an order?
All orders are placed securely through our website. We don’t accept payments via Messenger or social media.

Where do you ship?
We currently ship across Australia. Shipping costs and delivery timeframes are calculated at checkout.

How long will my order take?
Orders are freshly prepared and dispatched within 3–5 business days, unless otherwise noted for special or seasonal items.

Do you offer local delivery?
Yes — local delivery is available for select postcodes. If your area isn’t listed, please contact us to check availability.

Can you deliver to PO Boxes?
At this stage, we are unable to deliver to PO Boxes.

How should I store the treats?
We recommend storing treats in a cool, dry place. Some products can also be refrigerated or frozen to extend freshness.

What ingredients do you use?
Our treats are made using pet-safe, human-grade ingredients, carefully selected to support overall wellbeing.

Do you use sustainable packaging?
Yes — wherever possible, we use compostable, biodegradable, or reusable packaging as part of our commitment to the planet.

Can I send these as a gift?
Absolutely — our products are perfect for gifting. Presentation may vary slightly depending on seasonal availability.

What if there’s an issue with my order?
If your order arrives damaged or something isn’t right, please contact us within 7 days and we’ll make it right.

Do you ship horse treats?
We are currently refining the best way to ship horse treats to ensure freshness, so they are not yet available for standard shipping.

Have another question?
You can contact us anytime at allmypetslives@gmail.com — we’re always happy to help.